Big four satisfaction rates reach 18-year high, thanks to mortgage customers
Major bank customers satisfaction rates have reached an 18-year high, largely thanks to home loan customers, according to Roy Morgan research as reported in the Australian Broker. In June 2013, consumer satisfaction with the big four banks increased to 79.5%, up from 76.0% in June 2012. Roy Morgan says the improvement of 3.5% points was […]
